SHIPPING TIMING:
We do not guarantee same day processing or shipping. We process and ship orders Monday-Friday, excluding holidays.

  • Parts and accessories orders are usually processed within 24 hours and shipped out within 48 hours. Once your parts and/or accessories order has shipped from our warehouse, you will receive a confirmation email with additional information on shipment.
  • Within 24 hours of placing your order for an elliptical, you will receive an email with detailed information on shipment and delivery of your elliptical.

Standard Ground Shipping: Estimated Arrival in 7-10 Business Days (physical address required for delivery). Ground shipping is available for Alaska and Hawaii.

Express Shipping: Estimated Arrival in 3-5 Business Days (physical address required for delivery. Allow 5-10 Business Days to Alaska. Allow 4-7 Business Days to Hawaii.

Priority Express Shipping: Estimated Arrival in 2-4 Business Days (physical address required for delivery). Allow 5-10 Business Days to Alaska. Allow 4-7 Business Days to Hawaii.

OUR SHIPPING CARRIER
UPS is our preferred shipping carrier. However we reserve the right to use other shipping partners from time to time to meet your needs. In the event we have an authorized dealer or distributor in your area, we may ask that individual or entity to fulfill your order, in which event a different shipping partner may be utilized.

BACKORDERS
Octane Fitness strives to fill every order to its entirety. An Octane representative will contact you if any part of your order is on backorder, at which time you will have the option to cancel or proceed with the order. You will not be billed for any cancelled item(s).

DO YOU SHIP TO ALASKA AND HAWAII?
Yes, we ship to residents of Alaska and Hawaii. Elliptical orders to Alaska and Hawaii require a quote for freight and install. Please call 800-726-9662 for a quote. Parts and accessories can ship via UPS ground, or second day or next day delivery via UPS air.

DO YOU SHIP TO PUERTO RICO OR OTHER U.S. TERRITORIES?
No, unfortunately we currently do not ship outside of the 50 U.S. States.

DO YOU SHIP INTERNATIONALLY?
Octane Fitness currently only ships online orders to locations inside the United States.

CURRENCY
All prices are in US Currency.

Octane Fitness Corporate Office
7601 Northland Drive North, Suite 100, Brooklyn Park, MN 55428